Refunds and cancellations

Last updated: September 30, 2026

The short version: the trial is free, you can cancel any time, and if a charge was wrong, write to us and we will put it right.

The trial costs nothing

A new workspace gets the Pro plan free for the trial period shown at sign-up, with no card on file. Nothing is charged during or after the trial unless someone in your workspace subscribes.

Cancelling

Owners and admins can cancel from Billing → Manage billing in the app, which opens your Stripe billing portal. Cancellation takes effect at the end of the month you have already paid for: you keep full access until then, and you are not charged again. There is nothing else to do.

Refunds

We do not issue automatic refunds for the unused part of a billing period after you cancel. If something went wrong, we want to hear about it. Write to billing@retriever.dog within 30 days of the charge with your workspace name and the date of the charge. Examples of things we refund:

you were charged after cancelling, or charged twice;
a renewal went through for a workspace nobody had used that month;
an outage on our side kept your workspace from using the service for a meaningful part of the period.

We read every request and reply within five business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days.

Failed payments

If a renewal payment fails, Stripe retries it over the following days and your access continues in the meantime. Update your card from Manage billing. If the payment keeps failing the subscription ends and the workspace moves to the read-only preview; subscribing again restores everything.

Enterprise

Invoiced Enterprise workspaces follow the terms of their order. Questions go to the same address.